Last week I mentioned to you how excited I was that Old Navy was now offering online delivery to Canadians but my excitement was cut short when I surfed over to OldNavy.ca and realized the womens section only serves women up to size 18. I sent off a quick email to OldNavy.ca and asked about this difference and expressed my hope that plus sizes would be coming soon. Today I received a customer service response:
Thank you for your email. We appreciate the time you’ve taken to contact
us about your desire to see our Women’s Plus clothing added to our new
oldnavy.ca website. Unfortunately, at this time we are not offering the
plus sizes and we are unable to say when we will be offering them in the
future. We apologize for any disappointment this may cause.
Customer comments like yours are essential to our business and feedback
from our valued customers help provide us with a better perspective on
how we might change and expand to meet your needs in the future. Please
be assured that we will share your feedback with our merchandising team.
We appreciate your interest and look forward to shopping with you again
If we may be of further assistance, please contact us at
[email protected] or by calling 1-800-OLD-NAVY. If you are calling
from outside of the U.S. you may also reach us at 1-614-744-3543.
Customer Service Consultant
This is a huge loss for plus size Canadian consumers. If customer comments are essential then it is incredibly important that they hear from plus size clientele. Please email or call to express your dissatisfaction!