Almost a month ago, I bought a solid silver/metal Salon Effects nail polish strips and they were horrible. This was my third pack over the last year or so but my first time using the solid — the patterns are so fun it is hard to refuse them when they are on sale — the previous two packs were prints and they were super easy to apply and I did not have any problem with the strips themselves. This solid colored pack kept ripping and just would not go on right. You cannot tell from my horrible iPod photo (before I got the new one) but the manicure is horrid.
I complained about it on Instagram the night I was applying them and one of my followers suggested I email Sally Hansen because she had a good customer service experience with them and said it was important for them to know when there was a problem. Within 24 hours a consultant emailed me back asking for my mailing address and what kind of replacement I would like. My replacement arrived today (cute pattern, eh?).
I am not going to use it right away because I have other products in the cue, so to speak, that I want to play with first. But I wanted to mention it because it obviously pays to let them know when you have a legitimate complaint. That being said — she added that I would need to send in the package should I have a future complaint.
Have you had any problem with the nail polish strips? Have you noticed a difference between solids and prints when applying?
* Find Salon Effects online at Amazon.com